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24 / 7 Banking

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We know how important it is to always have access to your funds. At The Credit Union we offer a range of 24/7 options including Internet Banking and SMS Banking.

Internet Banking (cu@home)

Your Credit Union is at your fingertips with cu@home. From the comfort of your own home or any internet connection around the world, you can view your accounts and transactions, transfer funds and pay bills using BPAY®, all at the click of a mouse.

  • Account access anywhere, anytime
  • Transfer money between your accounts
  • Transfer funds to any other financial institution
  • View up-to-date account balances on all your accounts
  • Set up regular payments
  • Pay your bills using BPAY®
  How do I get started?

Using cu@home to do your banking is easy. Follow these steps to get started:

  1. Firstly, you will need your member number and access code.
  2. If you don't have an access code, you will need to contact Shoalhaven Direct on 13 22 49 or visit any one of our branches.
  3. Go to our homepage and follow the links to cu@home.
  4. As long as you have the correct equipment (suitable computer, operating system and software and access to the Internet) you can begin internet banking.

Is cu@home secure?
Absolutely! Shoalhaven Community Credit Union's website is a secure region, with cu@home using the advanced technology of 128-bit encryption, preventing unauthorised access.

Logout Option
cu@home has a "log out" option that we encourage you use if leaving your computer unattended for any reason. Clicking on the "log out" tab will prevent others viewing your membership details.

Lock out
If your password is incorrectly entered a number of times cu@home will "lock out" the user. If it is an innocent password mistake on your behalf, simply call Shoalhaven Direct on 13 22 49 to have your access code re-activated.

If you experience any difficulties with cu@home simply call Shoalhaven Direct on 13 22 49.

  • For account problems email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
  • For technical problems email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
 

SMS Banking

Our text messaging service is available 24 hours a day, 7 days a week from your mobile phone. It's a convenient way to check your account balances before withdrawing or making a purchase. You can even set up alerts to notify you when your pay has been deposited into your account!

  • Account access anywhere, anytime
  • Receive account information by SMS to your mobile phone
  • Receive an SMS alert when an electronic payment from, Payroll, Direct Credit, Pension and or Family Allowance
  • Request bank account information via SMS
  How do I get started?

Registering for SMS Banking is easy. All you have to do is contact our Call Centre on 13 22 49 or visit one of our branches.

Prior to applying for our SMS Banking we recommend that you read the General Information containing Conditions of Use for this service, which is available from any branch or by contacting our call centre.

Once your registration has been processed you will be sent a welcome SMS and you are ready to go!

Send requests to 0418 292 185
Send B1, B2, B3 ...etc This Returns the balances of your first, second, third etc listed Savings account.
Send BL1, BL2 ...etc This Returns the balance of the first, second etc listed Loan account.
Send BI1, BI2 ...etc This Returns the balance of the first, second etc listed Investment account.
Send T1, T2, T3 ...etc This Returns your transactions on your first, second, third etc listed account.

For further information on SMS Banking simply call us on 13 22 49.
 

Additional Information

Shoalhaven Community Credit Union will not be held responsible for the information contained within a site accessed via this site. Should you enter another site through such links, the content will not have been produced, checked for accuracy, or reviewed by the Credit Union. Any endorsements or any opinions offered are not necessarily those of the Credit Union.

 

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